The year our own travel agency started
The team behind yourtravel business.
Offshore travel consultants, ticketing specialists and operational support for Australian agencies, TMCs, wholesalers and suppliers. They work inside your systems, your queues and your SLAs. We handle everything behind them.
Managed travel professionals from AUD $16/hour + GST.
Travel roles we place, consultant to BSP recon
Your hours, covered from the Philippines
After-hours coverage without penalty rates
01 / Our origin
We didn't start as an outsourcing company. We started as an agency.
The same problems you have: after-hours coverage, ticketing backlogs, consultants drowning in admin.
So we built our own offshore team. It worked. Other travel businesses asked how.
Agency Desk
is the answer.
What we solve
Four gaps.
One team behind you.
01
24/7 and after-hours support.
The 9pm schedule change. The airline that cancels while your office is asleep. Your clients get answered around the clock without you rostering local staff onto night shifts.
02
Fast turnarounds for TMCs and suppliers.
Inbox queues cleared, supplier emails answered same day, bookings actioned inside your SLA. If your response times are the reason clients stay, we keep them fast.
03
Ticketing specialists for tight SLAs.
GDS-trained ticketing staff for issues, reissues, refunds and exchanges. For agencies where a missed deadline means an ADM, not an apology.
04
Support for growing agencies.
Your consultants sell. Ours handle the fulfilment behind them: documentation, invoicing, queue management, supplier follow-up. Grow bookings without burning out the people who bring them in.
03 / The people
Meet the people who'd
be doing the work.
01
Example candidate profile
Travel experience, GDS capability and availability supplied during shortlisting.02
Example candidate profile
Travel experience, GDS capability and availability supplied during shortlisting.03
Example candidate profile
Travel experience, GDS capability and availability supplied during shortlisting.04
Example candidate profile
Travel experience, GDS capability and availability supplied during shortlisting.The roles we place
Travel people.
Not your generic VAs.
Travel Consultants
Indicative rates from AUD $16/hr + GST
↗︎Ticketing Specialists
Indicative rates from AUD $22/hr + GST
↗︎After-Hours Support Coordinators
Indicative rates from AUD $18/hr + GST
↗︎Email & Communications Specialists
Indicative rates from AUD $14/hr + GST
↗︎Fulfilment Coordinators
Indicative rates from AUD $15/hr + GST
↗︎BSP Reconciliation Officers
Indicative rates from AUD $22/hr + GST
↗︎A transparent starting point
See enough to plan.
Get the detail when ready.
Start with credible indicative pricing, then request the complete role-by-role guide and Australian cost comparison.
Pricing basisManaged client rates
All starting rates are shown in AUD plus GST. Final pricing varies by experience, systems knowledge, coverage and role complexity.
Travel support
From $14/hour + GSTExperienced consultants
From $16/hour + GSTTicketing and BSP specialists
From $22/hour + GSTInteractive cost comparison
Model the cost.
See the difference.
Adjust the role, weekly hours and comparable Australian salary. Figures are indicative and exclude GST.
Uses the indicative Agency Desk starting rate. Final pricing depends on experience, coverage and complexity.
How it works
From first call to
part of the team.
- 1We talk
- 2We shortlist
- 3You meet them (if you want)
- 4They start
- 5We stay involved
We recruit, contract, train and manage your offshore team member. You direct the work. One monthly seat cost, nothing hidden.
The salary guide
What travel staff
really cost.
Offshore vs local, side by side. No pricing games. When someone tells us offshore sounds expensive, our first question is always: compared to what?
Get the salary guide ↗︎Travel systems and capability
Travel-trained.
System ready.
We recruit against the environment your team actually uses, then verify experience for the work assigned.
Reservations and GDS
Amadeus, Sabre and Travelport experience, including PNR servicing, queues, fares and ticketing workflows.
Mid and back office
Booking records, invoicing, documentation, quality control and finance handoffs inside your established process.
Supplier environments
Airline, hotel, tour and ancillary portals, supported by structured follow-up and clear audit notes.
Client communication
CRM, shared inbox, telephony and collaboration tools, using your voice, templates and escalation standards.
What sits behind every placement
We find the person.
Then we stay involved.
Travel-specific screening
We assess relevant travel experience, written communication and role fit before a profile reaches you.
Systems verification
GDS and workflow capability is checked against the responsibilities in your brief.
Onboarding support
We coordinate contracting, setup and a structured handover into your processes and service standards.
Ongoing support
Attendance, performance conversations, team support and escalation remain part of the Agency Desk relationship.
Continuity planning
If circumstances change, we work through coverage, transition and replacement requirements with you.
Build your team brief
Tell us where
you need support.
Give us a practical view of the role, systems and coverage you need. It should take around three minutes.
01
We review the briefYour requirements are assessed by a travel staffing specialist.
02We clarify the roleWe confirm systems, hours, seniority and priorities with you.
03We begin matchingSuitable travel professionals are shortlisted for your review.
Your next team member