A transparent starting point for an experienced managed resource.
Reservations, service and sales support
Travel Consultants
Experienced travel professionals who manage enquiries, build itineraries, make reservations and support your customers inside the systems and service standards your agency already uses.
Discuss this role ↗︎Indicative cost comparison
A specialist seat.
Without the local overhead.
Travel-specific screening, contracting, onboarding and ongoing team support.
See role-by-role annual costs, Australian comparisons and indicative savings.
Request the guide ↗︎Starting rates are indicative total client rates in AUD plus GST. Final pricing depends on experience, tenure, GDS expertise, coverage hours and role complexity.
What they do
The work they
take ownership of.
- 01
Respond to leisure or corporate travel enquiries by phone and email
- 02
Research airfares, accommodation, transfers, tours and ancillary services
- 03
Build clear, accurate quotes and tailored itineraries
- 04
Create and maintain bookings in your GDS, reservation platform or CRM
- 05
Manage amendments, cancellations, special requests and supplier follow-up
- 06
Issue confirmations, invoices and pre-departure documentation
- 07
Maintain detailed client notes and follow your service and escalation process
How they help
More capacity.
Less operational drag.
More selling capacity
Give your local consultants room to focus on high-value conversations and conversion while routine research, quoting and servicing keep moving.
Faster responses
Keep inboxes and enquiry queues under control so clients receive useful answers while their intent to book is still high.
A consistent client experience
Add a trained team member who works within your templates, tone, systems and approval processes rather than operating as a generic assistant.
A typical day
Embedded in
your workflow.
The exact rhythm is shaped around your business, priorities, systems and service levels.
Review priorities
Check new enquiries, urgent departures, queue items and handover notes.
Quote and book
Research options, prepare itineraries and create bookings for approval.
Service clients
Action amendments, supplier questions, payments and special requests.
Close the loop
Send documents, update CRM notes and hand over anything still in progress.
The right profile
Travel experience
that fits the work.
Experience we look for
- 3–5+ years in a travel consultant or reservations role
- Strong destination, airfare and supplier knowledge
- Clear written and spoken English
- Demonstrated customer service and itinerary-building ability
Typical systems
- Amadeus, Sabre or Galileo
- Travel CRM and mid-office platforms
- Supplier booking portals
- Microsoft 365 and shared inboxes
Best suited to
- Retail and leisure agencies
- Corporate travel businesses
- Tour operators and wholesalers
- Agencies with growing enquiry volumes
Build the role around your agency
Need this person
behind your team?
Tell us where the pressure is. We will shape the brief, shortlist experienced travel people and stay involved after they start.