A transparent starting point for an experienced managed resource.
Fares, exchanges and deadline control
Ticketing Specialists
GDS-trained specialists who protect ticketing deadlines, validate fares and handle complex issues, reissues, refunds and exchanges with the accuracy your agency and airline relationships require.
Discuss this role ↗︎Indicative cost comparison
A specialist seat.
Without the local overhead.
Travel-specific screening, contracting, onboarding and ongoing team support.
See role-by-role annual costs, Australian comparisons and indicative savings.
Request the guide ↗︎Starting rates are indicative total client rates in AUD plus GST. Final pricing depends on experience, tenure, GDS expertise, coverage hours and role complexity.
What they do
The work they
take ownership of.
- 01
Validate fare construction, booking class, taxes and ticketing conditions
- 02
Issue domestic and international air tickets within required deadlines
- 03
Calculate and process reissues, exchanges and residual values
- 04
Prepare and action eligible refunds and voids
- 05
Manage airline queues, schedule changes and ticketing time limits
- 06
Review ADM risk and follow documented quality-control procedures
- 07
Record ticket numbers, fare details and actions accurately in the PNR and mid-office system
How they help
More capacity.
Less operational drag.
Reduce costly errors
Specialist fare and ticketing checks help protect the agency from missed deadlines, incorrect exchanges and avoidable debit memos.
Clear ticketing backlogs
A dedicated resource keeps issues, reissues and refund work moving without pulling selling consultants away from clients.
Support tighter SLAs
Urgent ticketing tasks are triaged and actioned through a defined queue, escalation and quality-control process.
A typical day
Embedded in
your workflow.
The exact rhythm is shaped around your business, priorities, systems and service levels.
Check deadlines
Review ticketing time limits, urgent queues and overnight airline changes.
Issue and validate
Confirm fare, taxes, documents and plating carrier before ticketing.
Reissues and refunds
Calculate changes, confirm penalties and process approved actions.
Quality control
Reconcile completed work, record ticket data and escalate exceptions.
The right profile
Travel experience
that fits the work.
Experience we look for
- 5+ years in fares and ticketing
- Advanced GDS cryptic capability
- Strong knowledge of airline fare rules and ticketing policy
- Proven reissue, exchange and refund experience
Typical systems
- Amadeus, Sabre or Galileo
- Airline agency portals
- BSP-linked ticketing workflows
- Mid-office and quality-control tools
Best suited to
- TMCs with demanding service levels
- High-volume leisure agencies
- Wholesalers and consolidators
- Agencies with complex international itineraries
Build the role around your agency
Need this person
behind your team?
Tell us where the pressure is. We will shape the brief, shortlist experienced travel people and stay involved after they start.